COMMERCIAL TERMS & CONDITIONS
The following terms and conditions shall be applied for tours and guided services offered and delivered by Wild About Lapland in Rovaniemi and in any other area where services are delivered.
Services and Prices: The prices and the services offered and to be delivered by Wild About Lapland under these Terms & Conditions are set out in the program descriptions for each program service / tour. The given prices include VAT according to the Taxation Laws and Regulations of Finland.
Wild About Lapland reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices, sub-contractor costs etc.) beyond the control of Wild About Lapland.
Wild About Lapland offers a preferential rate on its own website www.wildaboutlapland.com and cannot be held responsible for any price difference existing on partners’ reselling platforms. Advertised discounts and promotions are subject to availability of the product in question.
Reservation: Reservations received by Wild About Lapland are considered as confirmed upon receipt of full payment by Wild About Lapland. Online bookings are automatically confirmed with an email notification to the customer upon payment receipt. For reservations made on the spot, a confirmation and a payment receipt will be delivered to the customer.
Booking change: Any request to amend a booking must be sent in writing to [email protected] at least 48 hours prior to the tour or, in the case of Northern Lights tours, before 12:00 PM (GMT+2) on the day of the tour. Wild About Lapland reserves the right to accept, or decline, any request to amend the booking.
Cancellation: For cancellations, please inform [email protected]. The requested cancellations are subject to the approval of Wild About Lapland. Cancellations fees are calculated according to the date of receipt of the request by Wild About Lapland.
Cancellation terms: Cancellation fees apply as follows:
- cancellation fee of 100% if booking is cancelled 24 hours or less before the event,
- cancellation fee of 50% if booking is cancelled 7 days or less before the event,
- cancellation fee of 10% if booking is cancelled 8 days or more before the event.
In case that subcontractor’s or third-party supplier’s cancellation terms are stricter, their cancellation terms will be followed.
Child Policy: Child rate applies to children between the ages of 4 – 14 years old, unless otherwise mentioned in the description of the services. Young infants (under 4 years old) participating in the tour must be declared at the moment of booking and may be subject to a participation fee. However, young infants are not recommended on any tour offered by Wild About Lapland; Wild About Lapland reserves the right to refuse, even at the last moment, the participation of any infant for safety reasons or for the comfort of the rest of the group. In this case, Wild About Lapland will issue a full refund of the infant fee and of the adult participant who will have to stay with the infant.
Service language: English is the official language used in guiding and all other services. Specific languages may be offered but this option has to be expressly requested long enough before the tour. Specific language services may be subject to additional fees.
Travel Insurances: Participants are required to have their own insurances to take part on any tour provided by Wild About Lapland. The insurance should especially cover snow adventure sports, impossibility to travel, damages and harms caused to others, and any other unexpected costs. EU, EEA and Swiss citizens, who have a valid European Health Insurance Card (EHIC) are entitled to medical services in Finland while visiting here. It will be provided in accordance with the legislation of Finland.
Safety: All participants must follow the briefings carefully on all tours and obey all safety instructions given by the present guide. Anyone taking part in the tour is required to dress appropriately according to the weather and actual conditions of the tour. Participation in all safaris/tours is at one’s own risk.
Third-party supplier: Wild About Lapland may resell tours and services delivered by third-party suppliers on their website www.wildaboutlapland.com or at their front desk. In addition to the present terms and conditions, the terms and conditions of the third-party will apply. Wild About Lapland cannot be held responsible for defects in the service delivery by a third-party supplier.
Use of image and digital content: All participants accept that photographs, videos and digital contents produced during the tour by the staff members of Wild About Lapland, including content that display their image, may be used for the marketing of Wild About Lapland and the promotion of their services. Wild About Lapland commits not to sell, share with third-parties, or use for any other purposes than marketing of their own services, the digital contents that display the image of participants without their prior consent. Participants may contact Wild About Lapland ([email protected]) to request that digital contents displaying their image are not used for marketing and promotional purposes; such requests must be made in writing before the start of the tour.
Applicable Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy claim related to such a demand. The District Court of Lappi (in Finnish: Lapin käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.
Severability if any part, term or provision of these terms and conditions are partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.
Last updated: June 2020.