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Frequently Asked Questions

Find here all the answers to your questions!

 

BOOKINGS & TOURS

 

How can I book a tour?

We offer a wide range of arctic experiences that you may find here on our website (in the Winter Tours or Summer Tours sections). You will find a description for each tour with pictures and other useful information related to the tour.

To book a tour, you need to scroll down to the booking calendar section of the tour. There you can select the date and time and the number of participants that you would like to book.

You may then select “Check Out” to proceed to the next step. You will then be redirected to the Check Out section where you can select a pick-up location and other additional options.

Once you have selected your options, you can fill in your contact details and proceed to payment. As soon as your booking is complete and payment is accepted, you will receive an email with your tickets.

If you would like to enjoy a specific or tailor-made experience, we invite you to contact us at [email protected]. We will then discuss together the tour that is best adapted to you.

How many people can join a tour?

All the tours operated by Wild About Lapland require a minimum of 2 adult participants and are limited to 8 guests maximum. If you are a larger group, we invite you to contact our team so that we can organise a tour specifically designed for your group size.

I am a solo traveler. Can I book a tour?

Any solo traveller is welcomed on any of our tours that has already a minimum of 2 adult participants and therefore is certain to operate. Our online booking system allows you to select one person when it is the case.

If you cannot book the tour for one person only, it is then likely that the tour has not met the minimum number of participants yet. In this case, we invite you to try other departure starts or other dates. If you still cannot find a date/time that fits your schedule, please contact us. We will check the different possibilities and help you find a solution.

I cannot book a tour online because of a technical issue. What should I do?

It is possible that the tour and the date/time you have selected are fully booked or do not have enough seats available for the number of participants you have selected.

If you have selected one adult only, the tour may not have the minimum of 2 adult participants yet and is therefore not bookable for one adult. To make sure that this is a problem of availability, we suggest that you try to book on a different date/time.

If the problem persists, then there may be a technical issue (sometimes caused by the cookie cache). We suggest that you try to book the tour by using a different browser (Google Chrome, Safari, Mozilla Firefox, Internet Explorer or others).

If you still experience an issue, please contact us by e-mail (if possible, with a screenshot of the issue). Don’t worry – we will find an easy alternative to book your tour!

How far do you provide pick-up?

If your accommodation is in Rovaniemi city centre, we kindly ask you to walk to our office. Please learn more about our reasons.

We have been awarded the Sustainable Travel Finland (STF) badge for sustainable tourism operations in Finnish Lapland. Sustainable business operations are of utmost importance to us. We have therefore decided to no longer do city center pick-ups. If you are staying in the city center, we would kindly ask you to come to our office (our address: Rovakatu 24, 96200 Rovaniemi) and start the tour from there.

If your accommodation is outside the city centre but within the limits of the city of Rovaniemi area, we are happy to offer you pick-up from selected locations. 

You are not staying in the city center nor is your pick-up location listed as an option? No problem! Please send us an e-mail with your address and we take it from there. In case of objective reasons, for example, physical impairment, our team is always ready to help you and provide you with pick-up and drop-off services.

I am staying in an Airbnb or in a private apartment. Can I be picked up from there?

Yes! If your accommodation is located within the limits of the Rovaniemi city area (but not in the city centre), your guide can come to pick you up directly from there. This service is included in the standard price. 

When booking the tour, you will find a list of hotels and pick-up locations that you can select. If your accommodation is not listed, you can contact our Sales team by e-mail with a request to arrange pick-up for you.

We will send you an e-mail at least one day before your tour to confirm your exact pick-up time. Usually, pick-ups commence between 5 and 30 minutes before the activity start.

As you are staying in a private apartment, there is probably no reception in your building. We will then ask you to be ready and waiting outside, in front of the main entrance door (on the street side), so your guide can easily find you. Please make sure to be on time as you may miss your safari if you are late!

I have not selected any pick up options. What should I do?

If you have not selected any pick-up option at the moment of booking but would like to add this service, please send our Sales team an email at [email protected] with your booking reference and the exact address where you would like to be picked up. We will gladly add this service to your booking and will send you an email one day before to inform you about the exact pick-up time.

If you do not need any hotel pickup, we invite you to come directly to the Wild About Lapland office (the address is Rovakatu 24, Rovaniemi) at least 10 minutes before your safari start. In all cases, we will send you an email one day before to remind you of the address and the meeting time.

Can I cancel my tour?

You may request the cancellation of your tour to [email protected] However, please note that cancellation fees may apply depending on how early you request cancellation. The cancellation policy (and the amount of the fees) is mentioned in the description of each tour. Usually, the fees are as follows:

– We will charge a cancellation fee of 100% if the booking is cancelled 24 hours or less before the event
– We will charge a cancellation fee of 50% if the booking is cancelled 7 days or less before the event
– We will charge a cancellation fee of 10% if the booking is cancelled 365 days or less before the event

Please note that some tours operated by, or in collaboration with, our partners may have a stricter policy.

PRICES

 

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Can I pay upon arrival? Can I pay by cash?

Bookings are confirmed only upon payment receipt. If you are then willing to pay by cash/upon arrival, we cannot guarantee that we will still have availability at that moment. We always recommend booking online and in advance to reserve your seats, especially during high and peak seasons (December – March). If you can only pay by cash, please contact us and we can discuss together the best options for you.

Is VAT included in the price?

Yes. VAT and all handling fees are included in the price.

Is hotel pick-up included in the price?

Yes! We provide free pick-up to all our guests from the accommodations outside the city center. If your accommodation is in Rovaniemi city centre, we kindly ask you to walk to our office. Airport transfers are not included.

If you are staying in accommodations that are located outside our pick-up zone (further from the city of Rovaniemi area), we may ask you to pay a supplement depending on how far the pick-up is. Please, contact us for more information by e-mail at [email protected].

Alternatively, you may use public transport to get to Rovaniemi, and we may pick you up from the bus station or a bus stop.

Do you provide warm winter clothing?

Yes! In winter, we provide you with free professional thermal overalls (designed for extreme temperatures) and winter boots. However, they are only extra clothing to add to your actual clothes. We recommend you wear good inner layers, a warm hat, two pairs of thick socks and winter gloves. Hats, socks and gloves are not included in the price of the tours – you may nevertheless buy some in our office if you do not have any.

What is the age limit for the child rate?

The child rate applies to children aged between 4 and 14 years old (included) on the date of the tour. For children under 4 years old, we invite you to contact our team before booking, so that we can discuss if the tour is suitable for young infants.

For some tours, we do not recommend taking young infants as conditions may be too extreme. Likewise, some tours (for example canoeing, snowshoeing or ski trekking) are more challenging and require a specific minimum age requirement (indicated in the description of the tour).

NORTHERN LIGHTS

 

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Do you guarantee to see the Northern Lights?

We wish we could! Unfortunately, Northern Lights are an unpredictable natural phenomenon, so they cannot be switched on on request. Even with a great Aurora forecast, they may never appear (the contrary being true as well).

However, we guarantee you to do our best to increase your chance to observe them. Daily, we analyse the weather conditions and the Aurora forecasts from different institutes. Based on this, we adapt the departure of the tour and take the most promising routes. Our Aurora expert guides constantly check how the weather evolves during the tour and may adapt the safari accordingly. Our goal is that you can observe the Auroras, and we promise to do all that we can to make it happen.

Can I re-schedule my Northern Lights Tour?

Yes. You may request to change the date of your Northern Lights Wilderness Tour for any other night (depending on availability) free of charge.

However, the request must be made enough time in advance (before 15:00 local time), so we can inform our Aurora guides. Late requests will not be accepted.

Please call our office to make the request (especially if it is urgent) or send us an e-mail.

When is the pick-up time for my Northern Lights tour?

Every morning we analyse the weather forecast and the aurora predictions. Based on this, we adapt the routes of our Northern Lights tours and their departures.

Your exact pick-up/meeting time will be communicated by e-mail on the morning of your tour. It is very important that you check your e-mail the same day (please check also your SPAM folder) to make sure to have the information.

The departures are usually set between 18:00 and 22:00, depending on the darkness period. Standard start times of our Northern Lights Wilderness Tour (may be adapted due to weather conditions):

November to February – 19:00
September, October and March – 20:00
April – 21:30

When will I receive the pictures taken during my Northern Lights Wilderness Tour?

We will send you an e-mail with the link to download all the raw pictures (no editing and selection is done) taken by your guide the day following your Northern Lights tour. In the busy season or at weekends, it may take a little bit longer.

IMPORTANT: For privacy data reasons, the link to download the pictures is accessible only for a limited period (7 days). Make sure to download and save the pictures before the link expires.

If you have not received any e-mail within 72 hours or if the link has expired, please contact us by e-mail with the following information: your name, booking reference, date of your northern lights tour, and name of the guide. We will resend you a link.

Please note that we delete the pictures in our servers after a certain period of time and may therefore not be able to send them again.

How far do you drive during your Northern Lights Tour?

It really depends on the conditions of the night. If the conditions require so, we may drive up to 150 kilometres during the night to find a clear sky.

Sometimes, when the conditions are optimal, we may need to drive only 50 kilometres, just to get away from the light pollution of Rovaniemi.

When is it best to come to Rovaniemi to observe the Northern Lights?

Northern Lights are visible from Rovaniemi only between end-August and end-April. This is why our Northern Lights Wilderness Tour only operate from late August to mid-April.

Asking which month is the best is a tricky question because Auroras are an unpredictable natural phenomenon. In addition, the answer depends on what you are looking for. Every month brings its specific landscapes and conditions.

For example, in October, we usually do not have snow. This means a lower risk of light reflection and a better chance to observe more pale lights. But the pictures will not display any snowy landscape.

In our opinion, the periods with a higher chance to see the Northern Lights are September-October and March-April because we are likely to have a clear sky. But many other aspects need also to be taken into account (like the full moon period for example or the location).

HOLIDAY PACKAGES

 

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What is included in your packages?

Our holiday packages offer a selection of tours at a lower price (usually -10/-20% compared to the prices of the tours taken individually). It, therefore, includes all the standard services provided for each individual tour (pick-up, winter clothing, snacks or meals, entrance tickets, etc.).

The holiday packages do not include airport transfers or accommodation. However, transfers can be added on request and we offer to help you with arranging accommodation. Please contact our team to further discuss the possibilities of accommodation and arrival/departure transfers.

Flight/train tickets must always be booked independently.

Can you arrange private transfers from/to airport?

Yes, we can arrange airpot transfers for your arrival/departure in Rovaniemi.

Please contact us at [email protected] if you would like to add airport transfers to your holiday package (with your flight details if you already have them).

Can you book a flight ticket for me?

Unfortunately no. Flight tickets should be booked independently.

Can I change some tours in the packages you offer?

If you would like to customize our standard holiday packages by adding/removing some tours, we invite you to contact our team at [email protected] to discuss the options that would best fit you.

Please note that we may also organise a tailor-made package just for you.

Can I book a tailor-made package?

If our standard packages do not correspond to what you are looking for, you may contact us to arrange a completely tailor-made package that will address your specific needs and requests.

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The smaller the group, the bigger the experience!